The buyer has 14 days to return their online purchases. All returned products will be excluded, all shipping costs will only be refunded the value of the product.
All personalized orders at the buyer`s request cannot be returned. Return the product unused, and in its original conditions and packaging.Luis Filipe Tato - Placas Esmaltadas Unip.Lda reserves the right to refuse refunds if the product is not returned at Its original condition In case you receive a damaged product, you have a period of 8 days to make the complaint to our email manueltato1923@gmail.com , and we ask you to send us photos of the damaged product and the packaging.
1. Under legal terms, the parts Enameled Plates are guaranteed for 2 years.
2. Defects resulting from improper or abusive use, normal wear of parts, as well as the following situations are excluded from the warranty: loss, deterioration, oxidation, inadequate maintenance and cleaning, improper handling, negligence and accidents, vandalism.
Attention: Do not tighten the screws with electric machines, but only use a manual wrench to avoid damaging the 800ºC vitrified enamel coating.
3. The brands of use, the result of daily activity and the passage of time, will be considered normal by the brand.
4. Proof of purchase must be provided for warranty purposes.
5. The Enameled Plate provides assistance in all your parts.
6. For cases not covered by the warranty, do not hesitate to contact us, as we are happy to recover your parts, giving them a new lease of life.
7. Placas Esmaltadas lamps have been designed and tested exclusively for use in controlled indoor environments. The statutory 2-year warranty does not cover damage resulting from external weather conditions. Oxidation caused by humidity, condensation, or marine salinity (salt air) is considered damage resulting from unsuitable environmental conditions rather than a manufacturing defect and is therefore excluded from any free repair or replacement.
